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See what's trending Don’t miss another top insight In case you missed them, read our top five articles for a reminder of the kinds of insights you’ll find on our site—and visit often for fresh articles and reports on the biggest opportunities and most challenging issues facing managers today. 1. What CEOs are reading Leaders of some of the world’s biggest organizations reveal which books have been keeping them occupied. See their picks → 2. Where machines could replace humans—and where they can’t (yet) The technical potential for automation differs dramatically across sectors and activities. Explore our analysis → 3. The CEO guide to customer experience Companies that create exceptional customer experiences can set themselves apart from their competitors. Learn how to delight your customers → 4. Poorer than their parents? A new perspective on income inequality The real incomes of about two-thirds of households in 25 advanced economies were flat or fell between 2005 and 2014. Without action, this phenomenon could have corrosive economic and social consequences. Read the McKinsey Global Institute report → 5. People analytics reveals three things HR may be getting wrong More sophisticated analyses of big data are helping companies identify, recruit, and reward the best personnel. The results can run counter to common wisdom. Eliminate your biases → Follow us You received this email because you subscribed to McKinsey & Company’s email program. Manage subscriptions | Unsubscribe me from informational emails about mckinsey.com Copyright © 2016 | McKinsey & Company, 55 East 52nd Street, New York, New York 10022

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